dukaanghar

Refund & Cancellation Policy

Last updated: July 2026

This policy explains how you can cancel an order or seek a refund for products purchased through the DukaanGhar Platform.

Cancellations

  1. You may cancel an order free of charge at any time before the order is packed. Once an order has been packed or is out for delivery, cancellation requests may not be entertained; in such cases you may choose to refuse the order at the doorstep.
  2. For prepaid orders refused at the doorstep or rejected by our team, the full amount will be refunded as per the refund timelines below.

Damaged, Wrong or Missing Items

  1. Perishable items (fruits, vegetables, dairy, bread, other eatables) are not eligible for return; however, a refund or replacement will be provided if the quality of the delivered product is established to be unsatisfactory.
  2. If you receive a damaged, defective, wrong or missing item, please report it within 48 hours of delivery through the "Report an Issue" option in the app (photos help us resolve faster) or via the contact details on this website. Our team will verify and take an appropriate decision, including replacement or refund.
  3. If a product does not match its description on the Platform, notify us within 48 hours of delivery; our customer service team will review and take an appropriate decision.
  4. For products carrying a manufacturer's warranty, please refer the issue to the manufacturer.

Refund Timelines

  1. Approved refunds for payments made via UPI or other online modes are processed to the original payment source within 5–7 business days.
  2. Where you choose it, refunds may instead be credited instantly to your DukaanGhar wallet.
  3. Cash-on-delivery orders refused at the doorstep involve no payment and therefore no refund.