Shipping & Delivery Policy

Last updated: July 2026

1. DukaanGhar delivers orders through our own delivery team within serviceable areas of Dhule city, Maharashtra. We do not use third-party courier or postal services for regular orders.
2. Delivery slots: orders placed and confirmed before 1:00 PM are delivered the same day (typically by 8:00 PM); orders placed after 1:00 PM are delivered the next day. Where a slot cannot be met, our team will offer you alternative delivery days to choose from.
3. Orders are subject to confirmation/acceptance by our team; you will be notified in the app once your order is confirmed, packed, out for delivery and delivered, including live tracking where available.
4. Delivery is made to the address and map location provided by you at the time of ordering. Please ensure the address, landmark and map pin are accurate; delivery is completed against the delivery OTP shown in your app.
5. Delivery is available only within our serviceable areas as indicated in the app at checkout. Orders to locations outside serviceable areas cannot be accepted.
6. Delivery charges, if any, are displayed clearly at checkout before you place the order and are not refundable once an order is delivered.
7. The Platform Owner shall not be liable for delays caused by events beyond reasonable control (weather, road closures, force majeure); in such cases our team will coordinate a revised delivery time with you.
8. Delivery confirmation is recorded in the app against your order; for any delivery-related concern, use "Report an Issue" in the app or the contact details on this website.